Location: MOA Pasay

Work Setup/Shift: Onsite; Shifting Schedule

Responsibilities:

• Customize and manage the workforce management software to align perfectly with our organization's goals
• Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
• Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
• Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
• Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

Requirements:

• At least 12 months of experience in a workforce management software administrator or similar role
• Must be amenable to start ASAP
• Tech-savvy an...