Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
Ensure proper resource allocation and cost management across the designated accounts
Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts
About the Company
TELUS Digital is the customer experience transformation partner to the world's mo...