Purpose:

The role provides a high level of support to the Control and operations of your Service Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.

Job Responsibilities

Main Duties & Responsibilities:

• Allocation of work to Couriers in a fair and transparent manner


• Taking bookings accurately and advising clients of our services


• Implementing and maintaining Service Level Agreements (both client and branch specific)


• Proactively trace and track consignments through to POD and completion, keeping clients...