SUMMARY OF DUTIES

Reporting to Supervisor, Dispatch and Operations Support, performs support duties associated with the operation of Water Meters and Customer Billing for Hamilton Water.

GENERAL DUTIES

Perform clerical support for Hamilton Water Meter Operations which will include but is not limited to: creating and reviewing spreadsheets, charts, letters, memos, forms and documents. Data entry into computerized IPS (HANSEN) database system and external CMMS systems for the creation and costing of work orders for Customer Service & Community Outreach.

Creation of work orders for meter related issues and issuance to proper individual or contractor for resolution.

Liaison with internal and external stakeholders to provide support for Customer Service and Community meter operations programs.

Research, identify and resolve discrepancies with automated reports daily; escalating to necessary stakeholders as requir...