Description
The Customer Services Representative provides advanced assistance to customers over the phone or through electronic communication in all aspects of warranty services requests such as dispatching, warranty validation, registration, vendor authorization, service provider recruiting and any other customer related requests.
Responsibilities
• Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large scale commercial projects.
• Explains and interprets warranty information to customers as they apply to products.
• Arranges for malfunctioning or defective items to be returned for repair or replacement.
• Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
• Coordinate dispatching third-party contractors
• Follow-up on calls to ensure resolution.
Skills...