Role offers career growth into Operations & Supply Chain Management.
The Warranty Manager is responsible for end-to-end national warranty operations, ensuring efficient return merchandise (RM) processing, supplier claims management, stock reconciliation, and minimizing stock write-offs.
Core Accountability: Manage defective, repaired, and replacement stock workflows while maintaining strict inventory accuracy, service level agreement (SLA) compliance, and warranty process governance.
Operational Leadership: Coordinate logistics, warehouse, procurement, finance, suppliers, and sales teams to ensure seamless movement and tracking of warranty and faulty stock nationally.