Oversee the daily operational procedure for the statements printing/enveloping vendor.
Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
Perform 24x7 on-call support for troubleshooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
Support weekend activities for infrastructure/application upgrades and cutover and validate OS and Database upgrades and patch installation activities.
Identify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.