JOB PURPOSE

To Manage and lead the Corporate Investment & Commercial Banking Client Services (CCS) Team partnered with the CCB & IB Business Relationship Team in Corporate Investment Banking (CCB & IB) Group to provide operational services and support to the CCB & IB clientele allowing the Relationship Bankers to focus on business growth and development.

Plan lead organize and control the activities of Client Services team. These include:

• Client Service and Operational Issues
• Staff Issues
• Risk Issues
• Quality Improvement Projects
• Business Plans
• Budget and Planning
• Compliance
• Communication Plan
• Service level Agreements (Internal & External)
• Strategic decisions

Service

• To put Customer First approach always and ensure service provided to the CCB & IB clients is governed by SLAs as well as periodically review service levels by closel...