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Visitor Experience Intern

Company

VICTORY HILL EXHIBITIONS PTE. LTD.

Location

singapore, singapore

Type

Full-time

Key Responsibilities
  • Analyse customer feedback from reviews, surveys, social media, and other channels.
  • Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience.
  • Identify recurring issues, trends, and opportunities for improvement.
  • Prepare reports and present insights with actionable recommendations.
  • Work closely with Marketing and Operations teams to support visitor experience improvements.
  • Review the visitor journey across digital platforms, including the website, social media, and booking process.
  • Identify UX/UI gaps and friction points that may affect user experience and ticket conversions.
  • Recommend improvements to website design, content structure, and booking flow.
  • Suggest ways to improve ticket sales conversion through better customer journeys and user experience.
  • Monitor key metrics such as customer sentiment, ratings, engagement, and conversio...

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