The VIP Supervisor ensures smooth, high-quality operations within the VIP gaming environment by managing staff, supporting VIP player needs, and maintaining service excellence. Working closely with Shift Managers and cross-functional teams, the role upholds operational standards, regulatory compliance, and a customer-focused approach while fostering team development and performance.
Responsibilities - Collaborate with the Shift Manager on duty to address immediate staff difficulties and ensure efficient operations
- Coordinate operations and activities within and between departments, working closely with other Floor Supervisors.
- Handle VIP player's special requests and ensure smooth procedures throughout the process, provide support and guidance to customers and Studio staff when needed.
- Responsible for opening and closing tables according to the rotation schedule and customer requests.
- Maintain regular communication with Stu...