Job Summary:

We are looking for a fluent Vietnamese-speaking Customer Service Representative to join an outbound campaign focused on retaining healthcare insurance members. The role involves contacting policyholders to encourage renewals, address inquiries or concerns, and provide value-added solutions to support continued engagement with the healthcare plan.

The ideal candidate is fluent in both Vietnamese and English, customer-focused, and experienced in outbound calling or retention programsespecially in the healthcare or insurance space.

Key Responsibilities: