The Professional, AV Operations role ensures the smooth operation of the organization’s global audiovisual (AV) infrastructure, including video conferencing endpoints and backend systems. This position performs moderately complex tasks such as monitoring AV systems, troubleshooting issues, and implementing security and compliance measures. With limited supervision, this role resolves AV-related incidents, maintains system performance, and supports integrations to deliver reliable meeting and collaboration experiences. The role collaborates with vendors and internal teams to document AV issues and implement improvements that enhance system reliability and user experience.