Job Title: Licensing & Registration Service Desk (LRS) – Level 1 Support

Job Type: 1-Year Contract (Renewal based on performance and business requirements)

Work Mode: Work from Office

Shift: Rotational Shift (24/7)

Job Summary

The Licensing & Registration Service Desk (LRS) is responsible for providing Level 1 support to both existing and prospective vendors on matters related to licensing and registration processes. This role ensures a seamless experience by assisting vendors with application submissions, updates, renewals, and compliance requirements while maintaining alignment with organizational procurement policies and guidelines.

Key Responsibilities

• Provide first-level support to vendors regarding licensing and registration processes.
• Assist with application submissions, status tracking, updates, and renewals.
• Guide vendors on classification requirements, i...