Join Vancity as a Member Experience Officer and enhance the banking journey for members in Vancouver. Focus on service excellence in personal and digital interactions.

In this part-time position, you'll be instrumental in facilitating essential financial services while providing tailored support across various channels. As a key player in member engagement, you will utilize your digital proficiency and service mindset to help members navigate their financial choices confidently.

Key Responsibilities: • Facilitate member transactions in-branch and via call center • Enhance member engagement through digital service onboarding • Conduct cashflow interviews and account openings • Provide accurate information for improved data quality • Log high-quality member insights in CRM for referrals

Requirements: • High School Diploma; desired post-secondary education • 1–2 years in customer-facing financial services roles • Proven experience in handling cash and transactio...