Job Description

The UX & Digital Adoption Manager within the Experience Management Office (XMO) is responsible for driving user-centric improvements and ensuring the successful adoption of experience and digital workplace initiatives. This role combines User Experience (UX) leadership, Digital Adoption, and Change Management practices to ensure that experience improvements are not only well designed but also effectively adopted, utilized, and sustained by end users.

Key Responsibilities

• Lead UX and Digital Adoption activities across the Experience Management Office (XMO).
• Define and oversee UX research methodologies and adoption frameworks across Service Desk and Digital Workplace services.
• Conduct and coordinate UX research activities, including:
• User personas
• User journey mapping
• Surveys
• Focus groups