Key Responsibilities

Product Design and Delivery

• Understand the overall product strategy and assess the current UX state of the project.
• Contribute design screens and UX deliverables for active sprint work.
• Gather requirements from stakeholders and collaborate with the scrum team to define product needs.
• Co-create solutions with stakeholders, designers, engineers, and product managers.
• Design, prototype, test, and ship new product features.
• Lead research efforts to identify product growth opportunities or enhancements for existing product tracks.
• Analyse user feedback and user activity to continuously iterate and improve the user experience.

User Experience and Service Improvement

• Design seamless digital experiences that help citizens complete government services with ease.
• Address agency pain points and improve operational efficiency...