About the Role

We are seeking an experienced and results-driven USRN Team Leader to manage and guide a team within our Hartford account. This role is responsible for driving team performance, ensuring quality output, and maintaining compliance with Utilization Management standards while fostering a collaborative and high-performing team environment.

Key Responsibilities

• Lead, coach, and manage a team of USRN professionals in Utilization Management

• Monitor team performance, productivity, and quality metrics

• Provide regular coaching, feedback, and performance evaluations

• Ensure adherence to clinical guidelines, client standards, and regulatory requirements

• Collaborate with QA, Training, and Operations teams to drive continuous improvement

• Handle escalations and support team members in complex cases

• Prepare and pre...