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User Services Analyst

Reference: MAY

Expiry date: 08:17, Thu, 11th Jun 2026

Location: Peterlee

Salary: Competitive

Benefits: Pension, Life Assurance and Retail & Company discounts

Location: Peterlee
Hours: Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call
Salary: up to £26,000 (Dependant on level of experience)

Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management.

As a User Services Analyst, you’ll manage and support our IT devices, including laptops, desktops, tablets, and mobile phones, ensuring smooth operations and excellent user experiences.

Your role will include:

• Handling service desk tickets, resolve issues promptly, and prov...