Job Description:

Service Design & User Research Specialist

About the Role

We are looking for a passionate Service Design & User Research Specialist to drive structured user engagement and uncover critical operational insights. You will lead qualitative research initiatives and service design workshops to identify pain points, behavioural patterns, and unmet needs across our internal and external stakeholder ecosystem.

Key Responsibilities

User Research & Insights

• Design and conduct comprehensive qualitative research including stakeholder interviews, observational studies, and ethnographic research

• Transform user input and observational data into actionable insights and thematic recommendations for process re-engineering

• Frame the user architecture of a new product emerging from the transformation of several existing products

• Develop detailed user journeys and service ...