Brief Job Description The Senior System Engineer is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis.
He is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment.
Project Delivery - Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment
- Test systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration
- Manage systems changes through established change request process & provide status reports to the relevant parties
- Respond promptly to incident, investigate & provide temporary &/or permanent resoluti...