USC Credit Union is seeking a Universal Member Support Specialist to join its Member Experience team. Reporting directly to the Chief Experience Officer, this role provides on-site operational and staffing support across branch locations while helping deliver an exceptional member experience. The position combines teller operations, member service support, branch leadership assistance, training, and operational oversight to ensure smooth and compliant branch operations.


Responsibilities include, but are not limited to:

+ Provide on-site coverage to maintain staffing continuity, including teller support, member service functions, and branch leadership or assistant manager duties as needed.

+ Maintain flexibility to work across various shifts and branch locations based on operational demands.

+ Conduct branch visits to ensure compliance with credit union policies, procedures, and internal controls.

+ Perform audits of cash drawers, vault...