Job Summary

To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.

Key Responsibilities

• To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.
• To be able to perform cash and clearing services.
• To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank’s customers.
• To be conversant with AML (Antimoney Laundering)/ CDD (Client Due Diligence) guidelines, Compliance policies and business processes
• To ensure optimal customer service by efficient management.
• To highlight security concerns to Branch Operation and Service Manager
• To be able to detect any suspicious transactions, Money Laundering, forgeries etc.
• To Initiative and drive to...