Overview

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. As a Universal Advisor, you will deliver compliant sales and service solutions to walk-in and existing customers in a high-volume service environment, within a branch setting. You will promote digital and self-service channels and ensure interactions are value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance.

Responsibilities

• Engage customers in a positive and professional manner, helping to resolve needs in line with the brand promise How can we help you?
• Understand customer needs to identify, sell, and cross-sell products and provide appropriate banking and financial solutions.
• Educate customers on the ...