Position Summary
To proactively manage environmental claims providing excellent service to clients and their customers Accurately and promptly accept and process new instructions as far as competently possible. Support adjusters and consultants by providing collaborative approach to Crawford environmental claims and ensure claims are completed to a high standard and high levels of customer service
Functional Knowledge
Customer focused Provide quality service to both internal and external customers Work with colleagues throughout the business Respond to daily workloads as dictated by customer requirements Make sure KPI’s and SLA’s are met Handle and co-ordinate complaints and compliments Achievement of targets Competent use of technology
General Background, Experience & Professional Qualifications
Property...