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UK - Client Success Manager

Company

Confidential

Location

London, England

Type

Permanent

Responsibilities


  • Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.

  • Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.

  • Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.

  • Liaise with clients and internal departments to meet service level agreements and client expectations.

  • Champion adoption and usage of our product platform with team members, workers and clients.

  • Conduct performance reviews with staff, providing coaching and support to help them meet their targets

  • Supervise the accurate processing of rotas, holiday bookings, and absence tracking

  • Support the onboarding, development, and engagement of workers on site

  • Act as the key point of contact for all operational matters related to the account

  • Lead weekly meetings w...

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