Become a Customer Success Manager within Uber’s Global Delivery Partnerships. Focus on operational success and revenue expansion through detailed insights and close partnerships with merchants.You will play a critical role as a CSM, dedicating 70% of your time to optimize merchant operations while facilitating revenue growth by identifying upsell opportunities. Your analytical skills will guide efforts in diagnosing performance gaps and designing solutions that enhance operational efficiency. Working cross-functionally with Account Managers, you will provide actionable insights that drive merchant satisfaction and success.Key Responsibilities:
• Act as an operational advisor, identifying inefficiencies for merchants
• Lead performance monitoring and present insights during business reviews
• Enhance product adoption through pilot programs
• Collaborate with AMs to share feedback and refine strategies
• Create retention plans for vulnerable storefrontsRequirements:
• M...