Tru by Hilton, McKinney Front Desk Supervisor

Company

Tru by Hilton McKinney

Location

McKinney, Texas, United States

Type

Full-time

            Qualifications
High School diploma or higher-level education
3 years of hotel front office experience with a minimum of 1 year at the supervisory level
Salaried Employees: Must be willing to work 50+ hours per week; at a minimum of 5 days per week
Willing to work the evening shift
Process reservations received from sales office and other hotel departments
Have complete knowledge of room types and offered rate plans
Process cancellations and modifications to reservations
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates
Effective communication skills
Open with praise, discrete with criticism
Self-motivated
Effective leadership skills
Pleasant personality
Well-groomed and professional appearance
Effective customer service skills
Performance shall be measured by budgeted REVPAR, MSI Index, ...
        

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Tru by Hilton, McKinney Front Desk Supervisor

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