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Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
Key Responsibilities
Oversee end-to-end management of technical incidents via phone support.
Promptly resolve technical issues, collaborating with cross‑functional teams.
Analyze requirements and offer effective solutions for client needs.
Ensure compliance with Service Level Agreements in all client interactions.
Clearly communicate technical information to diverse audiences.
Efficiently manage tickets, prioritizing based on urgency and impact.
Collaborate with internal teams to elevate and resolve high‑priorit...