Responsibilities

• Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
• Provide timely and accurate information regarding products, services, and company policies.
• Handle customer inquiries, concerns, and complaints with professionalism and empathy.
• Troubleshoot and resolve issues by investigating problems and offering effective solutions.
• Document customer interactions and update systems with accurate notes and follow-up actions.
• Process orders, returns, refunds, and account updates as required.
• Escalate complex or sensitive cases to the appropriate teams when needed.
• Maintain strong product and process knowledge to support customer needs.
• Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
• Collaborate with internal departments (Operations, Sales, Technical Support, etc.) to ensure seamless custo...