JOB
PURPOSE 

The Travel
Counselor position will be ensuring service to clients of
Holiday Tours is adhering to Holiday Tours procedures, client’s
service level agreement and
policy. 

JOB
RESPONSIBILITIES:

• Handle
  and track all telephone, email & walk-in enquiries and plan
  itineraries, make reservations, issue tickets/documents for
  client.
• Handle, answer and respond promptly to
  colleagues requests via telephone, e-mail & walk-in
  enquiries on time. 
• Calculate the
  rates and issue tickets or E-ticket for
  clients. 
• Provide professional
  & up to date information on air fares & travel
  related matters to clients and
  colleagues. 
• Follow-up on colleagues
  enquiries, ensure deadlines are
  met. 
• Handle and resolve customer
  complaints. 
• Liaise, work closely,
  build rappo...