Full Job Description:

Hermann Services is seeking a Transportation Customer Service Representative (CSR) for our Houston, TX, location.

The Transportation CSR  will report to the Vice President of Customer Service & Account Management. Responsibilities:

Receive inbound calls

Assist customers with inquiries

Set up appointments and book loads to meet customers’ expectations

Track orders to ensure loads are delivered and/or picked up on time

Serve as a point of contact to the Operations Team

Work with customers on shipment recoveries as needed

Update Transportation Software with status of loads picked up and delivered

Report, monitor, and analyze performance to ensure compliance and service metrics

Other duties as assigned

Job Requirements:

Customer Service skills

Experience in transportation preferred

Versatility, flexibili...