Key Responsibilities

1. Job Entry & Data Management

• Accurately enter transport jobs into the system (e.g. Machship / CargoWise or equivalent)
• Ensure all job details are complete, including:
• Client details
• Pickup & delivery information
• Service type and carrier allocation
• Maintain data accuracy and consistency across all entries
• Update job statuses as required

2. Carrier Communication & Delay Management

• Monitor shipments for delays or delivery exceptions
• Proactively follow up with carriers for:
• Delayed deliveries
• Missing PODs
• Delivery confirmations
• Record updates and notes in the system
• Escalate unresolved issues to the onshore team within agreed timeframes

3. Rate & Cost Entry

• Enter quoted transport cha...