Role summary
:
To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.
Key responsibilities
Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.Ensuring all driver non-compliances are investigated & escalated accordingly.Use of the company software to monitor performance supporting with on the road issues as required.Ensuring all returned items are returned as per SOP.Completion of Ad-hoc de-briefs as & when required.Daily download of handheld scanners ensuring the condition of the any faults are reported.All returns are coded correctly.Completion of Ad-hoc vehicle audits.POD & address data entry. Additional information on this role
This is an ac...