Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

Key Responsibilities

• Responsible for transitioning customers into managed services
• Ensure accurate contract information is input in to the ServiceNow platform including non-MS MRC Contracts
• Co-ordinate transition activities with end customer
• Co-ordinate order fulfillment for hardware appliances
• Communicate service transition milestones to CEM and Towers
• Forecast and plan transition activity using pipeline information, renewal dashbo...