Become the Manager of Client Experience in IT at Miller Thomson, guiding a team dedicated to enhancing every staff interaction. Focus on empathy-driven IT support across all offices.
In this pivotal role, you’ll build and lead a team committed to delivering exceptional client experiences within Miller Thomson's IT department. With a foundation in service management and a passion for helping others, you will train and inspire professionals to provide top-tier support to lawyers and business services. Your aim will be to redefine what client interactions mean in a legal environment.
Key Responsibilities:
• Champion a client-centered approach in all service interactions
• Ensure high standards of professionalism within the team
• Serve as a trusted point of escalation for staff concerns
• Collect and analyze feedback to enhance client satisfaction
• Design and implement training programs focusing on service excellence
Requirements:
• 5+ years in a service manage...