This role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.

Key Responsibilities

Training Oversight & Operations

• Supervise daily activities of SSG trainers, ensuring effective delivery of new hire, upskill, and cross-training programs.

• Monitor training attendance, pacing, and completion, ensuring training timelines meet client and business requirements.

• Ensure smooth handoff of trained classes to operations and monitor early performance trends.


Performance Management

• Conduct side-by-side observation and evaluation of trainer performance.

• Provide coaching, feedback, and development plans to trainers to strengthen delivery and facilitation skills.

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