Your Impact
Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
Training Delivery
Conduct onboarding programs covering MSC itineraries, pricing logic, consultative selling, CRM systems
Deliver upskilling workshops on objection handling, upsell techniques, premium customer advisory
Agent Coaching and Development
Provide 1:1 coaching and skill practice for new hires during ramp-up phase
Conduct side-by-side observations and call calibrations with Quality team feedback and Business Analyst
Track individual agent progress against NTR targets and quality benchmarks
Content and Materials
Adapt training materials for different languages and agent experience levels
Create supporting job aids, quick reference guides, and microlearning modules
Maintain up-to-date MSC product knowledge and competitive positioning
Performance Support
Col...