A Training Specialist is a dynamic online facilitator responsible for conceptualizing and organizing training courses for Virtual Assistants to ensure that soft skills and product knowledge are learned prior to being paired with a client. The Training Specialist will lead all training classes and oversee the VAs learning progress through virtual activities such as virtual tests and class discussions.

TASKS:

• Training Delivery
• Classroom Management
• Performance Management which includes coaching sessions with the VAs
• Assist and contribute to training needs analysis, creating and updating training materials
• Reinforce policies and procedures
• Interdepartmental communication and collaboration
• Administrative tasks (learning management system, onboarding and off boarding)

QUALIFICATIONS:

• Excellent English communication skills; both oral and verbal skills
• Excellent s...