We are looking for a Training Lead & Content Developer who goes beyond traditional classroom instruction. In this role, you will be the strategic architect of our learning programs, combining leadership with modern instructional design and digital content creation.

Key Responsibilities

• Curriculum Design
• Content Development
• Team Leadership
• Data-Driven Optimization

What We Are Looking For

• 1+ years of experience as a Training Lead within the Call Center / BPO industry.
• Proven track record in curriculum architecture and instructional design.
• Proficiency in rapid authoring tools (e.g., Articulate Storyline, Adobe Captivate, Canva) and Learning Management Systems (LMS).
• Advanced English proficiency (B2/C1) is a must.
• Strong leadership, critical thinking, attention to detail, and analytical mindset.

We Offer

• Competitive salary with an indefinite-ter...