Description

The Specialist is a dual-function role responsible for designing and delivering training programs while conducting quality audits to assess performance and drive continuous improvement. This role bridges learning and operations — using audit findings and data analysis to identify gaps, recommend targeted interventions, and measure the effectiveness of training solutions.

Key Job Responsibilities

• Design and deliver instructor‑led training programs for new hires and tenured employees, ensuring content aligns with accuracy, performance goals, and operational standards.
• Conduct quality audits per cycle, evaluating interactions against defined standards and documenting findings with structured, actionable feedback.
• Analyze audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifica...