Role summary This role exists to improve revenue outcomes by raising frontline conversion performance. You will work on the ground with customer-facing teams to standardize best practices coach performance improve scripts and build consistent training routines that increase cars bought cars sold and revenue per interaction.
Core mission - Increase conversion rates across branches and channels
- Improve closing capability across all customer-facing teams
- Reduce revenue leakage through better scripts behaviors and standards
- Build a repeatable training engine across UAE and KSA
Key responsibilities 1) On-ground coaching & performance improvement - Spend time in branches call centers inspection hubs and operations.
- Listen to live calls observe customer interactions and identify performance gaps.
- Run 1:1 coaching and practical deal-based training to lift performance quickly.