Training And Quality Manager

Company

SYSGEN RPO

Location

makati, metro manila

Type

Full-time

Design and implement standardized onboarding programs for: Claims adjudicators (Professional, Institutional, COB, Adjustments, Recovery) 
  
Build structured training curricula, modules, lesson plans, and facilitator guides. 
Develop knowledge, assessments, and certification requirements. 
Establish formal certification and re-certification standards. 
Ensure all accounts follow a consistent enterprise training framework. 
Prioritize high-risk accounts and implement targeted training remediation plans. 
Personally facilitate new hire and remediation training sessions as needed. 
Conduct live QA audits and side-by-side coaching sessions. 
Step into production (claims processing or call handling) when necessary to understand workflow challenges. 
Participate in nesting, go-lives, and high-risk account stabilization. 
Maintain working knowledge of all supported roles acr...
        

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Training And Quality Manager

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