Location: BGC, Taguig City
Work Setup: 100% Onsite
Salary Range: PHP 50,000 - PHP 75,000 (all-in package, depending on experience)

Job Summary

The Trainer US Treasury Process will design, develop, and deliver training programs aligned with bank SOPs and adult learning principles. This role owns quality metrics, call auditing, performance coaching, and compliance to ensure high operational standards within the US Treasury function.

Key Responsibilities

• Design and deliver new hire, cross-skill, and refresher training programs
• Develop structured training plans aligned with US Treasury SOPs
• Facilitate onsite and virtual classroom sessions
• Conduct scenario-based, case-based learning, and simulations
• Administer assessments, certifications, and knowledge checks

Quality, Compliance & Calibration

• Own Quality Scores, Compliance Scores, and Repeat Error metrics