We are looking for a passionate and detail-oriented Training Executive/Specialist to support training delivery, onboarding, and service quality initiatives. This role involves conducting training and quality assurance activities to ensure agents deliver accurate, professional, and consistent customer experiences.
Key Responsibilities Training & Development - Conduct structured training for new hires on product knowledge, soft skills, and SOPs relevant to the campaign.
- Support cross-training initiatives to strengthen agent versatility and coverage.
- Work closely with Team Managers to assess training effectiveness and identify gaps.
- Provide regular refresher training and upskilling programs based on audit findings and client updates.
- Assist in creating training content, assessments, and learning materials tailored to evolving campaign needs.
Service Quality Monitoring