About The Role

We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives.

Your responsibilities will include:


+ Conduct engaging classroom and virtual training sessions for new hires.

+ Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.

+ Design learning experiences aligned with business objectives.

+ Ensure new hires undergo communication training courses.

+ Maintain updated records of training curriculums and materials.

+ Identify individual and team skills gaps.

+ Provide assistance during the nesting period.

+ Understand metrics and their impact on performan...