Job Title: Trainer – Insurance

Status: Very Urgent | Active

Level: Supervisor

Headcount: 2

Location: Alabang, Muntinlupa City

Work Setup: Onsite

Shift: Graveyard (GY)

Salary: PHP 40,000

Target Start Date: 13 February

Job Overview

The Trainer – Insurance is responsible for designing, delivering, and continuously improving training programs for contact center agents handling insurance billing, ECC account management, and policy servicing. This role ensures agents meet quality, productivity, and compliance standards through effective onboarding, upskilling, and performance-based training interventions.

Key Responsibilities

• Facilitate new hire training, refresher courses, and upskilling sessions for insurance programs
• Develop, update, and maintain training materials, job aids, and process documentation
• Ensure accurate knowledge transfer of insurance billing, E...