Purpose: The Trainer is responsible for designing delivering and evaluating training programs that strengthen both the technical and behavioral competencies of Unified Microsystems employees. This role will conduct technical trainings as well as soft skills training to enhance communication customer service teamwork and professional effectiveness.
The Trainer plays a critical role in ensuring employees are equipped with the knowledge skills and mindset required to deliver high-quality services aligned with company standards and client expectations.

Work Overview

• Assess training needs in coordination with the department heads.
• Design and update training materials modules manuals presentations and practical exercises for both technical and soft skills programs.
• Work with internal and external subject matter experts to develop review and facilitate technical training content that reflects current systems tools and operational practices...