Trainer

We are looking for an experienced Trainer to deliver engaging training, develop learning content, and support employees in achieving strong performance outcomes.

Key Responsibilities

• Facilitate interactive training sessions and onboarding programmes
• Design and maintain training materials aligned to business and client needs
• Assess trainee performance and provide feedback to ensure knowledge retention
• Deliver floorwalking support and coaching to employees post-training
• Work closely with QA teams to address performance gaps and drive quality improvements
• Conduct refresher training and continuous upskilling interventions
• Manage training schedules, reporting, and stakeholder communication

Requirements

• 2–5 years’ experience in training/facilitation (BPO/Contact centre mandatory)
• Train-the-Tra...