Hours

Monday to Friday, varied shift pattern between the hours of 6am and 11pm + participation in the on call rota.

Overall Purpose

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key Responsibilities

• Installation of server, network and storage hardware with associated cabling/patching.
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements.
• Decommission hardware and prepare for shipping whilst coordinating with third party couriers.
• Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re‑seating network cards and testing cabling.
• Perform regular checks for network activity, firewall status and display errors through LED alerts or system monito...