The Trade and Working Capital Client Service Group manages and facilitates the unique and complex service needs of a global client base. As the LATAM Lead, you will be responsible for leading a team that delivers exceptional service, manages client onboarding and ongoing service requests, and acts as a strategic advisor for complex trade transactions. You will collaborate closely with Relationship Management, Operations, Treasury Management, Sales, and Implementations teams to ensure seamless client experiences and drive business growth.

Core Functional Responsibilities:

• Lead and mentor a team of client service account managers supporting global trade clients
• Serve as the primary escalation point for client onboarding, transactions, and ongoing service requests in the region
• Act as a trade advisor for Letters of Credit, Supply Chain Finance, and other trade finance transactions
• Oversee transaction service queues, resolve escal...